Policies

Contempo Aesthetics Client Policies

Contempo Aesthetics Client Policies

DISCLAIMER

At the time of booking your first service with Contempo Aesthetics, whether that includes your consultation or not, Contempo Aesthetics will secure a $75.00 non-refundable deposit that will be applied towards your service. All deposits, purchases, and sales are final. No refunds will be honored. As with all medical treatments, there is no guarantee of outcome. While medical treatments are tested through clinical studies (http://clinicaltrials.gov) to determine their safety and efficacy, there are always going to be a percentage of people who do not see efficacy with any drug/medical device.

PAYMENT
Contempo Aesthetics does not accept health insurance or personal checks. Contempo Aesthetics accepts cash, Visa, MasterCard, Discover, and American Express as methods of payment. We also have custom financing packages available through Care Credit. Services must be paid in full prior to receiving treatment(s). Please be prepared to present Government Issued I.D. at the time of payment. I.D. and credit card must match names. No exceptions. ALL SALES ARE STRICTLY FINAL. NO REFUNDS. NO EXCEPTIONS.

WRITTEN FINANCIAL POLICY

Thank you for choosing Contempo Aesthetics. Our primary mission is to deliver the best and most comprehensive care available. An important part of the mission is making the cost of optimal care as easy and manageable for our patients as possible by offering several payment options.

Payment Options:

You can choose from:

- Cash, Visa®, MasterCard®, American Express® or Discover Card®

CARE CREDIT                                                                                                                                                                                                                                                                                                                       Contempo Aesthetics accepts cash and credit cards only for services, however we are pleased to offer CareCredit as a financing option for clients. CareCredit is a healthcare-specific credit card accepted by a variety of medical offices. Approved cardholders may take advantage of special deferred interest payments on services over $1000 for 6 or 12 months or elect for extended pay, interest-bearing options.  Care Credit promotional rates may not be combined with any other offer including client referral discount or flash sale purchases. 

- Convenient Monthly Payment Options¹ from CareCredit Healthcare Credit Card

o       No Interest if Paid in Full within 6 & 12 Months (minimum $1,000 purchase)*

o       14.90% APR and Fixed Monthly Payments Required Until Paid in Full over 24, 36 & 48 Months**

o       16.90% APR and Fixed Monthly Payments Required Until Paid in Full over 60 Months**

o       Allow you to pay over time

o       No annual fees or pre-payment penalties

For comprehensive treatment plans, a $75 deposit is required to secure your initial consultation or treatment appointment.

Contempo Aesthetics does not accept personal checks.

If you have any questions, please do not hesitate to ask. We are here to help you get the quality care you want or need.

CONSULTATIONS
Doctor Rachel is dedicated to helping clients achieve their aesthetic goals. All consultations require a non-refundable $75 deposit that will be applied towards your first service(s). All consultations are scheduled for 30 minutes, with approximately 15 minutes of dedicated physician-client face-to-face time. Please note that services are only performed following receipt of signed patient consent forms and collection of clinical before and after photos.

NO GUARANTEES
With all medical devices and pharmaceuticals, there are no guarantees in medicine. While medical treatments are put through clinical studies http://clinicaltrials.gov to determine their safety and efficacy, there are always going to be a percentage of people who do not see efficacy, with any drug/medical device. As stated in the medical literature in which clinical studies are published, not everyone will respond the same to treatment, and the results depend on a variety of factors such as degree of laxity of the treated skin, healing response of the patient, and genetic predisposition.

SCHEDULING
Appointments, including consultations, must be booked in advance. Walk-ins may be turned away. You may schedule online here or call 626.421.7909 to to book an appointment. At the time of booking, whether online or over the phone, please be prepared with your credit card. Your card number will be securely stored in our appointment scheduling system. 

CONFIRMATION CALLS, EMAILS, AND TEXTS
A confirmation call will be placed from our office approximately 48 hours prior to your appointment. Automated confirmation emails and texts are sent 24 hours prior to your scheduled appointment time as a reminder. However, it is your responsibility to maintain your appointment.

ARRIVAL
Check in with the front office located in the Boutique (Suite 3) at least 5 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical clinic, we require that all new clients fill out health history intake and treatment consent forms. 

NON-CLIENTS
Please note that non-clients or clients not receiving services will be asked to wait in the Boutique or Lobby during treatments/services to ensure that the environment be preserved for utmost safety. This rule also applies to children and babies in strollers. Be sure to make the proper accommodations prior to your appointment. 

VALUABLES
We are not responsible for lost or stolen items, and encourage you to leave valuables at home.

LATE ARRIVALS
Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other clients ‘ sessions can begin on time. If you are not able to be on time, we will do our best to complete as much of your treatment as possible; however, with some treatments, it may be necessary to reschedule your appointment. If you are 10+ minutes late for your scheduled appointment, you will be considered a ” no-show” and charged for 100% of your service fee.

CANCELATIONS
Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge of $75.00. All services canceled or rescheduled the day of appointment will be charged a $75.00 fee. For those who have purchased a package (laser hair removal, chemical peels, MicroNeedling, or laser) 1 session will be forfeited. The CO2RE has a $300 deposit that a late cancelation or no-show would forfeit. 

STANDARD RESERVATION POLICY
A credit card number is required to secure all appointments.

BOTOX AND DERMAL FILLER FOLLOW-UP APPOINTMENTS
Contempo Aesthetics offers clients the opportunity to schedule a follow-up appointment at a time recommended by Dr. Rachel post-treatment (typically 7-10 days for Botox and 10-14 days for dermal filler). The follow-up appointment is meant to review before and after photos as well as address results and maintenance. If additional Botox and/or dermal filler is recommended, a 25% discount off the retail rate is applied. This is extended through the first 30 days post initial treatment(s). 

PRODUCT RETURNS
Your satisfaction is our utmost concern. If you are not satisfied with one of our products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit toward one of our services, or a refund credited back to you in the same method of payment used for purchase.

CONTEMPO AESTHETICS RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE​. 

We reserve the right to alter our policies at any time and without prior notice, verbal or written. 

© 2017 Contempo Aesthetics

< Return To Blog