Contempo Aesthetics Client Policies

Contempo Aesthetics Client Policies


At the time of booking your first service with Contempo Aesthetics, whether that includes your consultation or not, Contempo Aesthetics will secure a $75.00 non-refundable deposit that will be applied towards your service. All deposits, purchases, and sales are final. No refunds will be honored. As with all medical treatments, there is no guarantee of outcome. While medical treatments are tested through clinical studies (http://clinicaltrials.gov) to determine their safety and efficacy, there are always going to be a percentage of people who do not see efficacy with any drug/medical device.

Contempo Aesthetics does not accept health insurance or personal checks. Contempo Aesthetics accepts cash, Visa, MasterCard, Discover, and American Express as methods of payment. We also have custom financing packages available through Care Credit. Services must be paid in full prior to receiving treatment(s). Please be prepared to present Government Issued I.D. at the time of payment. I.D. and credit card must match names. No exceptions. ALL SALES ARE STRICTLY FINAL. NO REFUNDS. NO EXCEPTIONS.

Doctor Rachel is dedicated to helping clients achieve their aesthetic goals. All consultations are complimentary, however a non-refundable $75 deposit will be applied towards your first service(s). All consultations are scheduled for 30 minutes, with approximately 15 minutes of dedicated physician-client face-to-face time.

With all medical devices and pharmaceuticals, there are no guarantees in medicine. While medical treatments are put through clinical studies http://clinicaltrials.gov to determine their safety and efficacy, there are always going to be a percentage of people who do not see efficacy, with any drug/medical device. As stated in the medical literature in which clinical studies are published, not everyone will respond the same to treatment, and the results depend on a variety of factors such as degree of laxity of the treated skin, healing response of the patient, and genetic predisposition.

Appointments, including consultations, must be booked in advance. Walk-ins may be turned away. You may schedule online here or call 626.421.7909 to to book an appointment. At the time of booking, whether online or over the phone, please be prepared with your credit card. Your card number will be securely stored in our appointment scheduling system. 

A confirmation call will be placed from our office approximately 48 hours prior to your appointment. Automated confirmation emails and texts are sent 24 hours prior to your scheduled appointment time as a reminder. However, it is your responsibility to maintain your appointment.

Check in with the front office located in the Boutique (Suite 1) at least 5 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical clinic, we require that all new clients fill out health history intake and treatment consent forms. 

Please note that non-clients or clients not receiving services will be asked to wait in the Boutique or Lobby during treatments/services to ensure that the environment be preserved for utmost safety. This rule also applies to children and babies in strollers. Be sure to make the proper accommodations prior to your appointment. 

We are not responsible for lost or stolen items, and encourage you to leave valuables at home.

Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other clients ‘ sessions can begin on time. If you are not able to be on time, we will do our best to complete as much of your treatment as possible; however, with some treatments, it may be necessary to reschedule your appointment. If you are 10+ minutes late for your scheduled appointment, you will be considered a ” no-show” and charged for 100% of your service fee.

Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge of $75.00. All services canceled or rescheduled the day of appointment will be charged a $75.00 fee. For those who have purchased a package (laser hair removal, chemical peels, MicroNeedling, or laser) 1 session will be forfeited. The CO2RE has a $300 deposit that a late cancelation or no-show would forfeit. 

A credit card number is required to secure all appointments.

Your satisfaction is our utmost concern. If you are not satisfied with one of our products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit toward one of our services, or a refund credited back to you in the same method of payment used for purchase.


We reserve the right to alter our policies at any time and without prior notice, verbal or written. 

© 2017 Contempo Aesthetics

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